At Pataugas Boutique, we take pride in offering authentic French-made footwear while ensuring a seamless shopping experience for our discerning customers worldwide. Below you’ll find detailed information about our shipping and returns policies.

Shipping Information

We ship globally (excluding some remote areas and parts of Asia) using premium carriers to ensure your French-crafted footwear arrives in perfect condition.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping (DHL/FedEx):
    • Delivery within 10-15 business days after dispatch
    • Shipping fee: €12.95
  • Free Shipping (EMS):
    • Available for orders over €50
    • Delivery within 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on customs clearance in your country.

Returns & Exchanges

We want you to be completely satisfied with your authentic French footwear. If for any reason you’re not happy with your purchase, we offer a straightforward return and exchange process.

General Conditions

  • You have 15 days from receipt of your package to request a return or exchange
  • Items must be returned in their original condition: unworn, unwashed, with all tags and original packaging
  • All accessories and documents provided with the product must be included

Non-Returnable Items

To maintain the integrity of our French craftsmanship, the following items cannot be returned:

  • Final sale or promotional items
  • Customized or modified products made to customer specifications
  • Certain « Fabrication française » items marked as non-returnable on the product page

Return & Exchange Process

Step 1: Submit Your Request

Email your return/exchange request to [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[your order number]
  • Product name and reference (if available)
  • Size and color
  • Reason for return (optional)
  • For exchanges: specify the new product, size, and color

Step 2: Receive Return Authorization

Within 48 hours, we’ll email you:

  • Return authorization (RMA)
  • Detailed return instructions
  • Our return address in France

Step 3: Ship Your Return

Carefully package your item including:

  • The printed return form (provided in authorization email)
  • A copy of your invoice

We recommend using a tracked and insured shipping service. Pataugas Boutique is not responsible for lost or damaged return packages.

Step 4: Return Processing

Once received and inspected (3-5 business days), we’ll email you about your return status:

  • For returns: Refund will be issued to your original payment method
  • For exchanges: New item will ship via standard delivery

Refund Timelines & Methods

  • Credit cards (Visa, MasterCard, JCB): 5-10 business days after return processing
  • PayPal: 3-5 business days after return processing

Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchange Shipping

  • We cover shipping costs for exchanges due to our error
  • For other exchanges, new item shipping costs are your responsibility
  • Delivery times follow our standard shipping estimates

Defective Products

If you receive a defective item (such as our « Baskets montantes » or « Boots » with manufacturing flaws):

  • Contact us immediately at [email protected]
  • Provide clear photos of the defect
  • We’ll arrange free return shipping and immediate replacement

Contact Us

Our customer service team is available for any questions about shipping or returns:

We appreciate your trust in Pataugas Boutique and remain committed to delivering authentic French craftsmanship with exceptional service.